FREQUENTLY ASKED QUESTIONS
Welcome to STORAGE CO PTY LTD (hereinafter referred to as “this website”). In order to help you better understand our products and services, we have compiled some frequently asked questions and answers. If you have any other questions, please feel free to contact us.
Order related
● How to place an order?
You can place an order on this website by following the steps below:
Browse the products and select the products you want.
Click “Add to Cart”.
Go to the shopping cart page and confirm the order information.
Provide the delivery address and payment information.
Submit the order.
● How to check the order status?
You can log in to your account and visit the “My Orders” page to view the real-time status of the order. The system will update the status according to the progress of the order processing.
● Can I modify the order?
Once the order is submitted and enters the processing stage, it cannot be modified. Please check your information carefully before submitting the order. If you need to modify the order, please contact our customer service as soon as possible.
Payment related
● What payment methods are supported?
This website supports a variety of payment methods, including but not limited to:
●Credit card (VISA, MasterCard, American Express, etc.)
●Debit card
●PayPal
●Other online payment platforms (subject to availability)
Is my payment secure?
We use SSL encryption technology to protect your payment information. Please rest assured that your personal and financial information will be kept safe.
Delivery related
●How many countries do you ship to?
We currently ship to most countries and regions. The specific delivery range can be confirmed after selecting the delivery address at checkout.
●How long does it take to deliver?
Delivery time depends on the destination and the selected delivery method. You can check the specific estimated delivery time on the order page.
Refunds and Returns
●How do I apply for a refund?
Please refer to our refund policy. You must apply for a refund within 30 days of purchase and ensure that the product is eligible for a refund.
●How do I return a product?
If you need to return a product, please contact the customer service team and follow their instructions.
Product related
●Does the product have a warranty?
Yes, all our products have a warranty. If you find any quality problems with the goods you received, please contact our customer service team in time and we will provide you with a solution.
●Can the color or size of the product be adjusted?
Currently, the colors and sizes of the products provided on this website are fixed and cannot be customized or adjusted. If you have special needs, please contact customer service before placing an order.
Company Information
Company name：STORAGE CO PTY LTD
Address: 66 Kings Park Rd, West Perth WA 6005 Australia
Email: [email protected]
Telephone: +61 862729300
Thank you for choosing www.screworganizerbox.com! We look forward to providing you with quality products and services. If you have any other questions, please feel free to contact us.